Support Engineer
Core
Frontline support engineer acting as the first point of contact for client-raised bugs and requests in a gaming platform environment.
Role type
L1/L2 Support Engineer
Builds
Maintains stability and responsiveness of web-based gaming platforms for B2B clients
Domain
Gaming / iGaming / B2B SaaS
Deliverable
client delivery
Required skills
Linux system-level support, SQL data querying, Bash scripting, log analysis, issue triage, Jira/ServiceNow proficiency, web application architecture understanding
Preferred skills
Python application development, Docker/Kubernetes containerization, Sports Betting domain knowledge
Responsibilities
Perform frontline support and manage ticket queues, investigate technical issues by reviewing logs and analyzing behavior, communicate directly with customers regarding issues, coordinate with feed providers and development teams, create scripts to streamline data access and troubleshooting, manage multiple tickets simultaneously while maintaining quality
Seniority
Mid-level, hands-on IC
