Sr. Staff Technical Success Executive
Core
Lead executive-level recovery efforts for SentinelOne's most strategically significant enterprise customers, combining deep cybersecurity expertise with commercial acumen to restore trust and drive successful outcomes.
Role type
Sr. Staff Technical Success Executive (Executive Customer Recovery)
Builds
Executive recovery plans, technical recovery strategies, and long-term customer value realization for critical accounts.
Domain
Cybersecurity (Enterprise Endpoint, Cloud, Identity, Data, AI Systems)
Deliverable
client delivery
Required skills
Executive presence, complex technical diagnosis, cross-functional leadership, commercial strategy, enterprise cybersecurity domain knowledge, stakeholder influence, systems thinking, crisis management, contract negotiation
Preferred skills
Experience in Critical Accounts Programs, prior roles as Principal TAM/Solutions Architect/Consulting Architect, Fortune 500 customer management
Technologies
Endpoint protection, cloud security, identity, SIEM, MDR, networking
Responsibilities
Serve as primary executive partner for C-level stakeholders; lead technical recovery for major incidents and outages; develop Executive Recovery & Success Plans; coordinate cross-functional execution across Product, Engineering, and Support; drive renewal negotiations and commercial structuring; provide executive-level technical guidance and translate engineering issues into business impact.
Seniority
Sr. Staff, hands-on IC with executive leadership scope