Renewal Manager, Mid-market (Individual Contributor)
Core
Lead mid-market customer renewals to drive retention and growth for Elastic's Search AI Platform.
Role type
Mid-market Renewal Manager (Individual Contributor)
Builds
Long-term customer partnerships and revenue retention for Elastic's cloud-based search and security solutions.
Domain
SaaS / Enterprise Search / AI
Deliverable
client delivery
Required skills
SaaS subscription renewal management, forecasting, negotiation, stakeholder relationship building, Salesforce (SFDC) proficiency, data management
Preferred skills
Mid-market account management, Enterprise Search/Log Analytics/Security/APM knowledge, cross-functional commercial ownership
Responsibilities
Manage mid-market account portfolios with proactive 180-day renewal engagement, drive the full renewal cycle from forecasting to closure, identify and qualify upsell opportunities, communicate renewal status and risks in Salesforce, partner cross-functionally with sales and legal teams.
Seniority
Individual Contributor