IT Service Engineer
Core
First-line IT support engineer ensuring seamless IT operations and troubleshooting hardware, software, and network issues for global employees.
Role type
Senior IC IT Service Engineer
Builds
IT support services and operational stability for Celonis employees
Domain
Enterprise IT Operations / End-User Computing
Deliverable
client delivery
Required skills
macOS troubleshooting, Windows 11 administration, Active Directory, Azure Active Directory, TCP/IP network troubleshooting, M365 administration, MDM (Intune, Kandji), video conferencing systems, network printers
Preferred skills
ITIL V4 Foundation certification
Technologies
macOS, Windows 11, Active Directory, Azure Active Directory, M365, Intune, Kandji, Google Meet, MS Teams
Responsibilities
Act as first point of contact for IT support requests; troubleshoot hardware, software, and network issues; install, configure, and maintain computing equipment and peripherals; support mobile devices via MDM platforms; perform basic repairs and replacements; develop and maintain documentation for common issues; participate in shift-based support schedule.
Seniority
Mid-level, hands-on IC
