IT Support Technician (f/m/d)
Core
Provide on-site and remote first-line IT support, troubleshooting technical issues and maintaining a secure, reliable IT environment for employees across multiple countries.
Role type
IT Support Technician (Service Desk)
Builds
Stable IT infrastructure and positive end-user experience for global employees
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Troubleshooting Windows and macOS systems, hardware and peripheral support, Microsoft 365 applications support, IT asset tracking, onboarding and offboarding processes
Preferred skills
Experience with ITSM tools (e.g., Jira), multi-site or international environment experience
Technologies
Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Jira
Responsibilities
Provide first-line support and resolve common second-line issues, Install and configure laptops, mobile devices, printers, and meeting room technology, Assist with IT asset tracking and inventory updates
Seniority
Individual Contributor