Customer Support Representative - U.S. based
Core
Deliver relationship-based customer service to auto repair shops using the Shopmonkey platform, resolving inquiries, complaints, and service issues via phone, email, and chat.
Role type
Customer Support Representative
Builds
Customer loyalty and effective solutions for auto repair shops using Shopmonkey's cloud-based software suite
Domain
Automotive industry / SaaS customer support
Deliverable
client delivery
Required skills
Customer support in high-volume call center, problem solving, communication (phone/email/chat), self-directed learning, adaptability
Preferred skills
Automotive industry knowledge, hospitality experience, Spanish language, evening/weekend shift availability
Technologies
Shopmonkey platform, contact tracking tools
Responsibilities
Respond to Auto Shop complaints and service-related inquiries professionally, gather and document Auto Shop information, analyze feedback trends to suggest process improvements, manage workload and attendance standards, liaise between Auto Shop customers and internal teams (via careerplan.io/jobs/7820845003-customer-support-representative-us-based-at-shopmonkey)
Seniority
Entry to Mid-level, hands-on IC