Technical Support Specialist
Core
Provide high-quality technical support and troubleshooting for Fullpath's SaaS customers via phone, email, and chat, acting as a liaison between clients and engineering teams.
Role type
Tier 1 Technical Support Specialist
Builds
Customer support operations and knowledge base for a Customer Data Platform (CDP)
Domain
SaaS / Automotive Data
Deliverable
client delivery
Required skills
SaaS troubleshooting, ticket management, CRM usage, SQL, API testing, monitoring tools, scripting, OS familiarity
Preferred skills
SEO/SEM experience, advanced technical problem solving (via careerplan.io/jobs/54-002-11-372-technical-support-specialist-at-fullpath)
Responsibilities
Provide high quality customer support via inbound/outbound phone, email, and internal chats; Troubleshoot, manage, and resolve technical issue tickets; Triage, prioritize, and drive open cases in the US queue; Manage high-pressure critical alerts and outages; Collaborate with US teams and Israel support engineers to solve technical product issues; Resolve complex technical escalations; Architect advanced internal resources and documentation for systemic issue resolution
Seniority
Junior to Mid-level, hands-on IC