Client Value Partner
Core
Accountable lead for customer success and AI-driven business transformations for strategic C-level customers, ensuring value realization and adoption of the Celonis Process Intelligence Platform.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
End-to-end customer value journeys, transformation roadmaps, and Centers of Excellence for top-tier enterprise clients.
Domain
Enterprise SaaS / Process Mining / AI / Business Transformation
Deliverable
client delivery
Required skills
Executive relationship management, strategic consulting, large-scale transformation program leadership, change management, SaaS platform solution design, cross-functional resource orchestration, customer advocacy, project management
Preferred skills
AI-based transformation experience, MBA, industry expertise, builder mindset for AI solution design
Technologies
Celonis Process Intelligence Platform, Process Mining, AI
Responsibilities
Engage with C-level executives to define long-term business transformation visions; mentor customers on organization design and Centers of Excellence maturation; drive value realization and adoption to meet usage targets; lead customer advisory boards and act as the voice of the customer internally; resolve escalations by orchestrating global cross-functional teams; drive customer presence at industry events and conferences.
Seniority
Senior, hands-on IC with leadership responsibilities