Senior Manager - Enterprise Customer Success (SaaS Customer Success)
Core
Lead a portfolio of high-ARR enterprise customers in the beauty and wellness industry, driving platform adoption, retention, and growth through proactive workshops and business reviews.
Role type
Senior Manager, Enterprise Customer Success (SaaS)
Builds
Customer retention, revenue growth, and strategic alignment for global salon, spa, and fitness studio brands
Domain
SaaS / Beauty & Wellness
Required skills
Enterprise account management, executive relationship building, churn prevention, upsell/expansion strategy, data-driven retention analysis, cross-functional collaboration, issue resolution, multi-geographical account management
Preferred skills
Experience in fast-paced growth environments, passion for revenue and growth
Technologies
CRM, POS, mobile booking platforms
Responsibilities
Build and maintain strong relationships with CxOs and key stakeholders to drive platform adoption; Analyze customer challenges and develop solutions to maximize business outcomes; Track and analyze metrics to measure success and identify expansion opportunities; Lead customer conversations and influence stakeholders to drive positive change; Work with sales, product, and engineering teams to ensure seamless customer journeys; Proactively identify and mitigate risks to prevent churn.
Seniority
Senior Manager, hands-on IC with strategic oversight