Technical Support Representative
Core
Provide first-class technical support to Axon customers via email and phone, troubleshooting hardware, software, and networking issues.
Role type
Technical Support Representative
Builds
Customer support operations for Axon devices and cloud software
Domain
Public safety technology / Law enforcement hardware and software
Deliverable
client delivery
Required skills
technical troubleshooting, problem solving, customer empathy, Windows OS proficiency, cloud-based solutions knowledge, Microsoft Office proficiency, analytical skills
Preferred skills
Bachelor's degree, multilingual communication, experience with e-commerce platforms
Technologies
Windows, cloud-based solutions, Microsoft Office
Responsibilities
Troubleshoot and resolve technical issues related to product knowledge, networking, software installation/performance, and damaged device returns; Build and maintain subject matter expertise of Axon products and policies; Report bugs and trends to stakeholders; Provide process/performance improvement suggestions to manager