Client Success Manager, Navigation
Core
Primary point of contact for clients to ensure seamless service experience, build relationships with stakeholders, and drive retention and growth.
Role type
Client Success Manager (Account Management)
Builds
Client relationships, account value, and service delivery for healthcare clients
Domain
Healthcare technology / Health insurance administration
Deliverable
client delivery
Required skills
Relationship management, strategic account planning, data-driven decision making, upselling and renewals, cross-functional collaboration, issue resolution, product expertise, project leadership, complex problem solving, communication
Preferred skills
Experience in high-growth startup environments, operational excellence mindset, ability to thrive in ambiguity
Technologies
Rightway Navigation solutions, mobile app platforms
Responsibilities
Establish and maintain long-lasting relationships with clients and stakeholders; Monitor client health and deliver quarterly business reviews; Manage end-to-end renewal process and identify upselling opportunities; Resolve client concerns and escalate issues; Collaborate cross-functionally to align on client strategy and deliverables; Educate clients on product solutions through webinars and events.
