Client Success Associate, Navigation
Core
Primary point of contact for clients, overseeing day-to-day operational matters and resolving issues through cross-functional collaboration.
Role type
Client Success Associate
Builds
Operational issue resolution and client service delivery
Domain
Healthcare operations and client management
Deliverable
client delivery
Required skills
Issue tracking and resolution, cross-functional liaison, data analysis, deadline management, resource engagement, written and verbal communication, Excel proficiency
Preferred skills
Healthcare experience
Responsibilities
Manage resolution status of routine to complex client requests, submit data analytic tickets, analyze prebuilt reporting dashboards, engage internal and client resources to drive issue resolution, ensure Client Performance Guarantees are met
Seniority
Mid-level, 3+ years experience