Client Support Specialist (Workplaces - B2B)
Core
B2B Client Support Specialist providing real-time voice and email support to healthcare facility customers to resolve operational issues.
Role type
B2B Client Support Specialist
Builds
Customer support operations for healthcare staffing platform
Domain
Healthcare staffing / SaaS
Deliverable
client delivery
Required skills
problem-solving, critical thinking, empathy, adaptability, cross-functional collaboration, documentation, judgment
Responsibilities
Engage with B2B customers via voice and email to resolve shift, payment, and platform issues; navigate Zendesk and internal portals to investigate cases and log notes; troubleshoot issues and escalate when necessary; identify recurring issues to improve customer experience and internal operations; collaborate with Billing, Account Management, and Worker Operations teams.