Forward Deployed Analyst
Core
Solve complex customer problems (labor/payroll integrations) by diagnosing issues, building relationships with stakeholders, and managing cross-functional teams to drive resolution.
Role type
Senior customer success/operations analyst (forward deployed)
Builds
Customer retention and operational efficiency for healthcare staffing clients
Domain
Healthcare staffing / Long-Term Care
Deliverable
client delivery
Required skills
problem diagnosis, stakeholder management, cross-functional coordination, data analysis, project management, ambiguity tolerance
Preferred skills
consulting experience, travel readiness
Technologies
none stated
Responsibilities
Own critical customer problems from diagnosis through resolution; Build real relationships with customer stakeholders; Turn chaos into plans with clear workstreams and owners; Manage internal stakeholders across product, engineering, and ops; Ensure commitments are kept; Travel to customer sites on occasion
Seniority
Mid-level, hands-on IC