Sr. Pre-Sale Support Engineer
Core
Resolve technical roadblocks during Proof of Concept (POC) phases to drive win rates and secure high-value upsells for SentinelOne's AI-native cybersecurity platform.
Role type
Staff Pre-Sales Support Engineer (POC Support)
Builds
Autonomous detection and response capabilities across endpoint, cloud, identity, data, and AI systems
Domain
Cybersecurity / AI
Deliverable
client delivery
Required skills
Deep technical knowledge of cybersecurity products and operating systems, independent troubleshooting, resourcefulness, time management, complex case resolution, knowledge sharing
Preferred skills
Subject Matter Expert (SME) status across product stacks, collaboration with sales and engineering teams
Technologies
Cloud, Kubernetes, Identity, Prompt Security
Responsibilities
Own technical issues raised during POCs from start to resolution, validate investigation information and provide frequent updates, act as SME for complex configurations, serve as primary technical partner for Sales Engineers and Account Directors, collaborate with internal stakeholders to drive resolution, write internal technical documentation
Seniority
Staff, hands-on IC with strategic impact