Senior Manager, Customer Success - Commonwealth
Core
Lead a distributed team of Customer Success Managers serving public-safety agencies in the UK, Canada, and Australia to drive retention, adoption, and growth of the Axon ecosystem.
Role type
Senior Manager, Customer Success (People Leader & Strategic Operator)
Builds
Customer success plans, QBRs, and strategic partnerships for public-sector clients
Domain
Public Safety / Justice / Corrections (SaaS & Connected Devices)
Deliverable
client delivery
Required skills
Team leadership and mentorship, strategic account management, QBR execution, cross-functional partnership, SaaS ecosystem understanding, public-sector domain knowledge
Preferred skills
Public safety/justice sector experience, Axon or comparable technology experience
Technologies
Salesforce, Gainsight
Responsibilities
Manage, mentor, and develop a team of CSMs across Commonwealth territories; Drive strategic customer outcomes including QBRs and success planning; Partner with Sales, Professional Services, Support, and Product to deliver value; Operate across regions and time zones with regular travel
Seniority
Senior Manager, hands-on leadership