Technical/Product Trainer
Core
Design and deliver learning solutions to build internal product capability and enable talent readiness for a SaaS financial software company.
Role type
Senior Learning & Development Analyst (Product Training)
Builds
Structured learning journeys, microlearning modules, blended learning experiences, and standard product training materials for HighRadius products.
Domain
SaaS / Financial Software (Order-to-Cash, Treasury, Record-to-Report)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, Training needs analysis, Stakeholder engagement, Learning strategy planning, Content creation, Facilitation, Analytics for learning impact, LMS/LXP management, AI tool utilization for content personalization
Preferred skills
Order-to-Cash process knowledge, SaaS product training experience, Project lifecycle knowledge (Design, Build, Testing, Cutover, Go-live, Hyper care)
Technologies
LMS, LXP, Notebook LM
Responsibilities
Conduct training needs analysis to identify skill gaps; Engage with leaders and managers to map learning needs with business metrics; Lead planning and execution of open enrollment calendars and management development programs; Create structured learning journeys and microlearning modules; Review and validate product training materials created by project consultants; Deliver soft-skills training to consulting-wide teams; Collaborate with cross-functional teams to ensure training content accuracy.
Seniority
Mid-Senior, hands-on IC
