Manager 1, Technical Account Management - Chicago/Denver
Core
Lead and develop high-performing technical teams to drive customer adoption, expansion, and partnership for Datadog's observability platform.
Role type
Manager 1, Technical Account Management
Builds
Customer success outcomes, team performance, and post-sales strategy execution
Domain
SaaS / Observability / Technical Account Management
Deliverable
client delivery
Required skills
People management, team coaching and mentoring, cross-functional partnership, customer-facing leadership, data-driven decision making, OKR management, recruiting and hiring
Preferred skills
Experience in technical or post-sales organizations, experience leading customer-facing conversations, passion for operational excellence
Technologies
None explicitly listed
Responsibilities
Lead and coach a team of up to 6 Technical Account Managers; Own and track team KPIs including scheduling, utilization, and productivity; Partner with Sales, Customer Success, and Product Management to align strategy; Lead customer-facing engagements and strategic reviews; Drive account strategy for product adoption and expansion; Participate in recruiting and onboarding; Gather customer feedback to influence product direction; Lead multiple OKR initiatives annually
Seniority
Manager 1, hands-on people leader