Technical Account Manager 2 - São Paulo
Core
Trusted advisor to strategic enterprise customers, accelerating adoption of the Datadog observability platform and ensuring long-term success.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success, product adoption, and business value realization for enterprise accounts
Domain
Cloud Observability, DevOps, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud platform expertise (AWS/Azure/GCP), Infrastructure/Application monitoring, Scripting/Automation (Python/Bash/Terraform), CI/CD and Containerization knowledge, Technical consulting, Executive communication
Preferred skills
Prior experience with Datadog or similar cloud monitoring tools
Technologies
AWS, Azure, GCP, Python, Bash, Terraform, Chef, Puppet, Jenkins, GitLab, Docker, Kubernetes
Responsibilities
Act as technical advisor to 3 primary enterprise accounts, Lead enablement and adoption sessions, Analyze IT Operations environments to recommend improvements, Deliver technical business reviews and health checks, Escalate product issues and advocate for customer needs, Create executive-level summaries tying platform usage to business outcomes
Seniority
Mid-Senior, hands-on IC