IT Support Engineer - Level 1 | FIS AU
Core
Resolve routine IT incidents and service requests for users across multiple Freightways Australia businesses.
Role type
Level 1 IT Support Engineer
Builds
Stable IT operations for logistics and transport businesses
Domain
Logistics / IT Support
Deliverable
dashboards & analysis
Required skills
Windows OS support, Microsoft 365 administration, Active Directory management, endpoint management, networking fundamentals, ticket management, user communication
Preferred skills
Scripting, automation, formal IT qualifications, certifications
Responsibilities
Investigate and resolve everyday device, application, account, and connectivity issues; Provision and configure endpoints and install approved software; Complete account and access requests; Prioritize work and escalate with investigation notes; Document repeatable fixes; Provide onsite support for deployments and office relocations