Mitarbeiter IT-Servicedesk / Helpdesk (m/w/d)
Core
Providing 1st/2nd-level IT support for end-users with hardware and software issues, managing user lifecycles, and supporting IT projects.
Role type
IT Service Desk / Helpdesk Technician
Builds
IT support services for end-users across Windows, Apple, and network environments
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows OS support, Microsoft Intune, Active Directory, Exchange Online, incident management, ticketing systems, LAN/WAN/VPN basics, hardware troubleshooting, customer service
Preferred skills
Project support, travel readiness, quick learning, process understanding
Technologies
Windows, Microsoft Intune, Active Directory, Exchange Online, Microsoft, Apple, Lenovo
Responsibilities
Troubleshoot hardware and software issues for end-users, install and configure Windows laptops, manage user onboarding and offboarding, document incidents and service requests, support IT project implementation
Seniority
Entry to Mid-level, hands-on IC