IT Specialist
Core
First-line technical support for hardware, software, printers, connectivity, and user accounts in a trucking company environment.
Role type
IT Specialist (Help Desk)
Builds
Stable IT infrastructure and user support for a trucking logistics team.
Domain
Logistics / Trucking / IT Support
Deliverable
client delivery
Required skills
Windows desktop troubleshooting, Microsoft 365 support, Azure/Entra ID administration, TCP/IP, DNS, DHCP, help desk ticketing systems, hardware and printer support, user account management, password reset and MFA support, IT asset lifecycle management, VoIP troubleshooting, basic networking (routers, switches, firewalls), security camera system support
Preferred skills
Microsoft Intune, PowerShell scripting, endpoint security best practices, endpoint protection, VoIP phone systems, security camera systems
Technologies
Azure, Microsoft 365, Microsoft Intune, PowerShell, Windows, Office 365, Cloud, DevOps
Responsibilities
Provide first-line technical support for hardware, software, printers, and connectivity problems; Configure and deploy laptops, desktops, mobile devices, and user accounts; Support Microsoft 365, Azure/Entra ID, password resets, and multi-factor authentication; Manage IT assets, inventory, and the full equipment lifecycle; Troubleshoot VoIP phone systems and basic networking issues; Assist with routers, switches, firewalls, and security camera systems; Record support requests and resolutions in the help desk system; Work closely with other IT team members to resolve complex technical issues; Maintain documentation, standard operating procedures, and IT security best practices