Sr. Product Specialist - Implementation/Onboarding

Hyderabad, IndiaFull-time2026-08-26 → 2026-11-10

Core

Implement and onboard enterprise SaaS solutions for beauty and wellness clients, configuring the platform to meet specific business scenarios and ensuring successful adoption.

Role type

Senior Implementation Specialist (SaaS)

Builds

Production SaaS implementations for global beauty and wellness brands

Domain

SaaS / Beauty and Wellness

Required skills

Enterprise product implementation, solution design, software configuration, requirements analysis, customer training, risk mitigation, SLA management, project coordination

Preferred skills

Wellness/spa industry experience, web design (HTML, JavaScript), MS Office, JIRA, Basecamp

Technologies

Zenoti, JIRA, Basecamp, MS Office, HTML, JavaScript

Responsibilities

Define customer requirements and drive demos/walk-throughs, design and setup proof of concepts/pilots, configure software solutions, identify risks and implement mitigation plans, address customer issues, maintain documentation, coordinate with internal teams

Seniority

Senior, hands-on IC

About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our AI-powered platform transforms every guest touchpoint into new revenue, helping businesses grow twice as fast as industry peers. We power more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation and recognition as a Great Place to Work.