Customer Success Manager (D&I - South Korea)
Core
Manage and expand relationships with strategic military and governmental agencies in South Korea, acting as the main point of contact for the contract lifecycle to ensure customer value, retention, and satisfaction.
Role type
Senior Customer Success Manager (Government & Defense)
Builds
Long-term partnerships with South Korean military and government agencies for geospatial data solutions.
Domain
Defense & Intelligence / Geospatial Data
Deliverable
client delivery
Required skills
Strategic relationship management, Government procurement navigation, Stakeholder mapping, Contract lifecycle management, Value realization planning, Technical translation (geospatial), Negotiation, Presentation, Remote work autonomy, Korean language proficiency
Preferred skills
GIS/Remote sensing knowledge, ArcGIS/QGIS/Google Earth Engine experience, Account management in defense sector, Understanding of South Korean defense/intelligence initiatives, Active armed forces reserve or veteran status
Technologies
ArcGIS, QGIS, Google Earth Engine, Planet Platform
