Customer Support
Core
Provide first-level support, investigate customer problems, and troubleshoot issues for digital identity and anti-fraud solutions.
Role type
Customer Support Engineer (Information Security)
Builds
Secure customer experiences for digital identity and anti-fraud products
Domain
Information Security / Digital Identity
Deliverable
client delivery
Required skills
troubleshooting, problem investigation, escalation, mobile technology understanding, operating systems knowledge, cloud computing knowledge, C/C++, Java, REST API knowledge
Preferred skills
information security knowledge (strong authentication, digital signature, access control, mobile security)
Responsibilities
Provide first level customer support service, Investigate and understand problems faced by customers, Troubleshoot and provide problem resolution, Escalate problems to product specialist, Provide timely update to customers on the ongoing troubleshooting status
Seniority
Mid-level (2+ years experience)
