Senior Manager, Customer Success
Core
Lead enterprise Customer Success for an AI meeting transcription platform, managing complex multi-stakeholder accounts and driving retention and expansion.
Role type
Senior Manager, Customer Success (Enterprise SaaS)
Builds
Scalable customer lifecycle processes and high-performing CS teams
Domain
AI / Enterprise SaaS / Meeting Intelligence
Deliverable
production ML models
Required skills
Enterprise account management, team leadership, data-driven retention strategies, cross-functional partnership, AI product knowledge
Preferred skills
Experience in fast-moving environments, building CS playbooks from scratch
Technologies
AI-driven insights tools
Responsibilities
Build and coach a high-performing CS team; manage complex enterprise accounts and drive renewals; own retention and expansion metrics; design scalable customer lifecycle processes; partner with Sales, Product, and Engineering to shape roadmap; leverage AI insights for risk spotting and engagement
Seniority
Senior Manager, hands-on leadership
