Key Account Customer Success Associate_Chineses Vertical
Core
Build and maintain long-term relationships with key enterprise restaurant clients to ensure they leverage POS solutions for maximum business value.
Role type
Key Account Customer Success Manager (Enterprise)
Builds
POS system implementations and feature adoption for Asian restaurant groups
Domain
Restaurant Technology / SaaS
Deliverable
product features
Required skills
Client relationship management, POS system knowledge, data analysis and reporting, CRM proficiency, bilingual communication (English/Mandarin), problem-solving
Preferred skills
Retail industry business process knowledge, advanced Microsoft Excel/PowerPoint skills, sales commission experience
Technologies
Salesforce, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Serve as primary point of contact for senior management teams, conduct POS product demonstrations, support store onboarding and go-live processes, identify upsell and upgrade opportunities, lead client meetings to gather requirements, coordinate cross-functional support for operational issues
Seniority
Mid-level, hands-on IC
