Staff Customer Success Manager
Core
Strategic Customer Success Manager for Checkr Trust, driving adoption, expansion, and executive alignment for high-impact B2B SaaS customers in the AI verification space.
Role type
Staff Customer Success Manager (Strategic Account Management)
Builds
AI verification platform for trust and safety decisions (employment, housing, childcare, etc.)
Domain
B2B SaaS, AI/ML, Trust & Safety, Identity Verification
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic account management, executive stakeholder alignment, retention and expansion revenue ownership, cross-functional partnership, product roadmap influence, data-driven insights generation, startup/high-growth environment experience, technical fluency (integrations, adoption diagnosis), experimentation with AI tools
Preferred skills
Building scalable frameworks and playbooks, defining segmentation and engagement models, translating product capabilities to business impact, leading quarterly business reviews, navigating ambiguity
Technologies
Zendesk, Salesforce, Google Apps, Lovable, Claude, Looker, Omni
Responsibilities
Own end-to-end strategic accounts including adoption, expansion, and executive alignment; Drive adoption and commercial growth by identifying underutilization and surface expansion opportunities; Translate product capabilities into business impact through QBRs and data insights; Build playbooks for segmentation, engagement, and scalable frameworks; Influence product roadmap via customer feedback; Partner cross-functionally to shape the business line
Seniority
Staff, hands-on IC with strategic scope