Customer Architect
Core
Trusted Technical Advisor responsible for defining technical success plans, driving adoption, and expanding Elastic solution consumption to grow ARR.
Role type
Senior Customer Architect (Technical Account Management)
Builds
Customer success roadmaps and technical success plans for Elastic Search AI Platform
Domain
Enterprise Search, Observability, Cybersecurity, Cloud Software
Deliverable
client delivery
Required skills
Technical success planning, customer onboarding, technical friction elimination, business goal alignment, solution expansion strategy, technical landscape assessment
Preferred skills
Elastic stack experience (Elasticsearch, Logstash, Kibana), Observability, Cybersecurity, Enterprise Search
Technologies
Elasticsearch, Logstash, Kibana
Responsibilities
Define technical success plans tailored to customer goals, ensure successful onboarding and adoption, identify and eliminate technical frictions, liaise with support for optimized resolution, review consumption and suggest upgrades, collaborate with account teams to drive ARR growth
Seniority
Senior, hands-on IC