Quality & Training Specialist, Japan
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, lead calibration sessions, and deliver training for BPO staff to ensure safe video environments across Japanese-speaking markets.
Role type
Senior IC Trust & Safety Quality & Training Specialist
Builds
Safe, trusted video environments and experiences
Domain
Trust & Safety / Content Moderation / Video Safety
Required skills
Analytical auditing, Root Cause Analysis, Policy interpretation, Calibration leadership, Training delivery, Data visualization, Stakeholder management, Japanese fluency, English proficiency, AI tool utilization
Preferred skills
Experience in high-volume operational environments, Attention to detail
Technologies
QA dashboards, RCA tools, Calibration platforms, AI tools
Responsibilities
Conduct regular analytical audits of human moderation to ensure compliance with Trust & Safety standards. Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA) to drive process optimization. Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases. Lead calibration sessions to ensure consistency across different moderation teams. Manage and resolve unprecedented "edge cases" with speed and accuracy. Lead or support training rollouts for new policy changes and operational guideline updates for BPO staff.
Seniority
Senior, hands-on IC
