Operation Manager, Content Moderation
Core
Lead operational evolution in content moderation for the Trust & Safety department, bridging moderation operations, product, technology, data, policy, and external vendors.
Role type
Senior IC Operations Manager (Trust & Safety)
Builds
Scalable moderation workflows, automated/AI-assisted moderation solutions, and vendor integrations. (via careerplan.io/jobs/60-002-83-270-operation-manager-content-moderation-at-fiverr)
Domain
Internet services / Trust & Safety / Content Moderation
Deliverable
production ML models
Required skills
Operational strategy, cross-functional project leadership, stakeholder management, workflow design, data-driven decision making, vendor management, incident response, ambiguity management, technical curiosity.
Preferred skills
AI/ML moderation experience, BPO/vendor environment experience, SQL/dashboards, two-sided marketplace experience, people leadership.
Technologies
AI-assisted moderation tools, automation systems, vendor platforms.
Responsibilities
Own complex T&S initiatives from definition to execution; lead operational aspects of new moderation technologies and vendor integrations; translate policy requirements into scalable operational workflows; identify operational gaps and propose solutions; manage vendor relationships; drive cross-functional projects; support incident and escalation management; shape the longer-term operating model.
Seniority
Senior, hands-on IC
