Senior Operations Analyst, User Safety & Risk Operations
Core
Senior individual contributor responsible for defining, investigating, and resolving complex, ambiguous safety and risk problems to build scalable operational solutions and durable systems.
Role type
Senior IC Operations Analyst (User Safety & Risk)
Builds
Lightweight workflows, tools, automations, decision aids, and scalable operating mechanisms for safety and risk mitigation.
Domain
AI Safety, Trust & Safety, Risk Operations, Cloud Deployment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Problem definition and ownership, analysis of structured/unstructured data, workflow design and automation, incident response, cross-functional leadership, system thinking, judgment in sensitive situations, coaching and calibration
Preferred skills
Experience in trust/safety/fraud domains, moving immature workflows to scale, cloud platform operations, SQL/scripting, vendor operations
Technologies
AI tools, dashboards, data tooling, SQL, no-code tools, workflow automation
Responsibilities
Take ownership of ambiguous high-priority safety problems from definition to closure; Analyze user reports, narratives, and metrics to identify patterns and risks; Build and test lightweight workflows and AI-assisted tools; Lead sensitive investigations and launch-readiness work; Coordinate with cross-functional partners to resolve operational gaps; Measure and adjust outcomes regarding quality, speed, and risk reduction; Coach junior operators to build judgment and independence
Seniority
Senior, hands-on IC
