User Safety & Risk Operations Analyst - Global Response (Weekend Shift)
Core
Manage high-priority user safety, risk, and regulatory escalations across OpenAI's products, ensuring timely resolution and policy alignment.
Role type
Senior Trust, Safety & Risk Operations Analyst (Escalations Management)
Builds
Safe and compliant AI platforms for a global user base
Domain
AI Safety, Content Moderation, Fraud Prevention, Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Incident response, policy enforcement, fraud investigation, regulatory interpretation, process improvement, trend analysis, quality assurance
Preferred skills
Law enforcement experience, developer risk expertise, automation development, cross-functional collaboration
Technologies
Ticketing systems, escalation management tools, AI safety platforms
Responsibilities
Triage and resolve urgent safety cases, manage internal escalations, act as incident manager for complex cases, implement process improvements, conduct quality reviews, analyze escalation trends
Seniority
Senior, hands-on IC