Solutions Consultant II- Trust & Safety
Core
Own the customer side of Trust & Safety, ensuring new customers go live and their detection accuracy improves as communities evolve.
Role type
Solutions Consultant (Trust & Safety)
Builds
Customer onboarding playbooks, configuration templates, tuning checklists, and enablement guides.
Domain
SaaS / Trust & Safety / Content Moderation
Deliverable
client delivery
Required skills
Project management, analytical thinking, written and verbal communication, willingness to engage with difficult content, technical aptitude without engineering background
Preferred skills
Direct Trust & Safety or content moderation experience, familiarity with moderation concepts (policy taxonomies, precision/recall), knowledge of online safety regulations (DSA, COPPA), experience with chat/social/gaming platforms
Technologies
Moderation dashboards, API responses, webhook systems
Responsibilities
Run moderation onboarding end-to-end (kickoff, policy design, configuration, go-live), translate community guidelines into working configurations, partner with customer engineering teams on integrations, review flagged content to diagnose false positives/negatives, build enablement content and documentation, feed product roadmap with customer needs (via careerplan.io/jobs/948ad9b1-4466-45f7-9522-1dc86bd2771e-solutions-consultant-ii-trust-safety-at-stream)
Seniority
Mid-level, hands-on IC
