Senior Customer Technical Support Representative
Core
Provide first-class technical support for Axon's hardware and software ecosystem via email and phone to resolve product, networking, and installation issues.
Role type
Senior Customer Technical Support Representative
Builds
Axon devices and cloud software solutions
Domain
Public safety and justice technology
Deliverable
client delivery
Required skills
troubleshooting, problem solving, customer empathy, Windows OS proficiency, cloud-based solutions knowledge, Microsoft Office proficiency, technical articulation
Preferred skills
fluency in multiple languages, Bachelor's degree, 1+ years technical support experience
Technologies
Windows, mobile devices, cloud-based solutions, Microsoft Office
Responsibilities
Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices; Build and maintain subject matter expertise of all Axon products, solutions, and policies; Report bugs and trends to stakeholders and suggest process/performance improvements
Seniority
Individual Contributor, 1+ years experience
