Cloud Support Engineer
Core
Deploying, maintaining, and supporting state-of-the-art cloud solutions for digital evidence management for Public Safety (Primary Law Enforcement) customers worldwide.
Role type
Cloud Support Engineer
Builds
Enterprise software hosted on the Azure cloud for law enforcement
Domain
Public Safety / Digital Evidence Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Azure cloud technologies, enterprise software provisioning, patching, upgrading, health monitoring, system replication for diagnostics, 24-7 on-call support, UK and non-UK customer support
Preferred skills
Public Safety environment experience, application/software support experience, rapid learning, problem solving
Technologies
Azure
Responsibilities
Provide 2nd/3rd line engineering support; Provision, deploy, patch, and upgrade enterprise software; Define and implement maintenance and health monitoring procedures; Deploy systems to replicate customer issues for diagnosis; Participate in 24-7 out-of-hours call out rota
Seniority
Individual Contributor