Technical Support Representative II
Core
Provide first-class technical support for Axon's hardware and software ecosystem to customers via email and phone.
Role type
Technical Support Representative
Builds
Customer support for law enforcement and public safety devices and cloud software
Domain
Public safety technology / Hardware and software support
Deliverable
client delivery
Required skills
Troubleshooting, problem solving, customer empathy, Windows OS proficiency, cloud-based solutions knowledge, Microsoft Office proficiency, analytical skills
Preferred skills
Multilingual communication, Bachelor's degree or equivalent experience
Technologies
Windows, mobile devices, cloud-based solutions, Microsoft Office
Responsibilities
Troubleshoot and resolve technical issues related to product knowledge, networking, software installation/performance, and device returns; Build and maintain subject matter expertise of Axon products; Report bugs and trends to stakeholders; Assist customers utilizing problem solving skills and customer empathy
Seniority
Individual Contributor, 1+ years experience
