Partner Success Manager (w/m/d)
Core
You ensure partners successfully use the EFS financing solution and collaborate long-term, guiding them from onboarding through daily operations to drive adoption in the sales process.
Role type
Partner Success Manager (B2B)
Builds
EFS financing solution for installers and end-customers
Domain
Fintech / B2B SaaS
Deliverable
client delivery
Required skills
Customer success, B2B support, account management, operations, process improvement, knowledge base management, feedback integration, digital tools proficiency
Preferred skills
English language skills
Responsibilities
Serve as the primary contact for operational questions from installers, sales teams, and end-customers; process support requests quickly and solution-oriented; prioritize and escalate complex cases; build and expand the knowledge base with support articles and FAQs; document recurring challenges to drive process and tool improvements; provide structured market feedback to product and internal teams.
Seniority
Mid-level, hands-on IC