Customer Support Specialist, International
Core
First-hire Customer Support Specialist building the international support function for an EOR platform, handling complex payroll and compliance inquiries while establishing foundational processes.
Role type
Senior IC Customer Support Specialist (International)
Builds
International payroll and EOR platform features for global businesses
Domain
HR Technology / Employer of Services (EOR)
Deliverable
client delivery
Required skills
International payroll expertise, EOR compliance knowledge, process automation, knowledge base creation, cross-functional collaboration, AI tool implementation
Preferred skills
Zendesk/JIRA proficiency, SaaS experience, team leadership
Technologies
Zendesk, JIRA, AI-integrated support tools
Responsibilities
Own front-line support for Admins and EOR employees across phone, email, and chat; Partner with International Consultants on complex compliance issues; Build foundational knowledge base (documentation, FAQs, SOPs); Drive AI and efficiency initiatives; Relay customer insights to Product and Operations teams
Seniority
Senior, hands-on IC
