German speaking Product Support Specialist (d/f/m) - Berlin based
Core
German-speaking customer support specialist for an AI-powered HR platform, diagnosing technical issues and ensuring user success.
Role type
Product Support Specialist
Builds
Customer support experience and product adoption for Leapsome's HR platform
Domain
HR Technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, written and verbal communication (German/English), project management, process improvement
Preferred skills
SaaS background, AI tool experimentation, conceptual work
Technologies
Zendesk, Notion, Slack, Zoom, Google Suite
Responsibilities
Support German- and English-speaking customers via email, own tickets end-to-end, investigate and troubleshoot complex issues, collaborate with Product and Engineering teams, contribute to internal documentation, run office hours, experiment with AI tools
Seniority
Individual Contributor
