Payroll Support Lead (d/f/m)
Core
Lead a team of Payroll Specialists to ensure timely processing and high satisfaction for German Personio customers, driving continuous improvement in the end-to-end payroll journey.
Role type
Senior Payroll Support Team Lead
Builds
End-to-end payroll customer journey and internal payroll operations for German SMEs
Domain
HR Tech / Payroll Operations (Germany)
Deliverable
client delivery
Required skills
Payroll operations management, team leadership, German statutory payroll knowledge (social insurance, tax law), escalation management, cross-functional collaboration, data analysis
Preferred skills
Relevant payroll certifications, proficiency in ticketing systems (Zendesk, Jira), product feedback integration
Technologies
Google workspace, Jira, Zendesk
Responsibilities
Build and lead a high-performing team of Payroll Specialists; Ensure timely payroll processing and satisfaction for German customers; Identify and implement improvements in internal payroll operations; Collaborate with Product and Sales to resolve complex technical payroll issues; Manage escalations with expertise and empathy; Stay up to date with changes in payroll regulations.
Seniority
Senior, hands-on IC with leadership responsibilities