(Senior) Payroll Support Spezialist (d/w/m)
Core
Expert-level support specialist for payroll processes, ensuring compliance, handling complex calculations, and optimizing customer experience for a SaaS HR platform.
Role type
Senior Payroll Support Specialist
Builds
Payroll support services and self-service content for SMB customers
Domain
HR Technology / Payroll
Deliverable
client delivery
Required skills
Payroll process expertise, Compliance knowledge, Quality Assurance, Complex calculation execution, Regulatory trend monitoring
Preferred skills
Product gap identification, Process optimization, Cross-functional collaboration
Technologies
Self-service platforms, Help-Center systems, Live-Chat tools
Responsibilities
Handle expert-level payroll inquiries via email, phone, and chat; Perform manual payroll calculations and ensure result quality; Collaborate with Product and Compliance teams to resolve issues; Develop and maintain self-service documentation; Identify product gaps and propose innovative solutions.
Seniority
Senior, hands-on IC