Senior Technical Account Manager - Customer Success (EMEA)

Ireland🌐 Remote💼 Full-time🗓 2026-10-05 → 2026-10-07

Core

Strategic partner and trusted advisor driving customer adoption, process optimization, and AI enablement for the ClickUp platform.

Role type

Senior Technical Account Manager (Customer Success)

Builds

Customer success plans, adoption strategies, and AI automation workflows

Domain

SaaS / Productivity Software / AI (via careerplan.io/jobs/7681aa12-1ab6-4c01-b97e-4557115a8758-senior-technical-account-manager-customer-success-emea-at-clickup)

Required skills

Technical acumen on ClickUp platform, AI expertise (prompt design, agent architecture), consultative discovery, project management, data reporting, executive presence

Preferred skills

Experience with generative AI concepts, workflow analysis, change management

Technologies

ClickUp, AI Agents, automation frameworks, dashboards

Responsibilities

Lead end-to-end onboarding and implementation, map current vs future state processes, drive adoption of ClickUp AI and custom agents, monitor account health and utilization, generate qualified leads for expansion, act as voice of customer for Product and Engineering

Seniority

Senior, hands-on IC

About ClickUp

ClickUp is the everything app for work, and we're rewriting the rules of how companies operate. $300M+ ARR. Pre-IPO. ~1,000 employees and 4,000+ AI agents running as one workforce. While the rest of the industry debates whether AI will change how companies work, we already did it. We restructured around what our CEO calls the "100x org": fewer people, radically higher leverage per person, AI agents embedded at every layer of execution. The Wall Street Journal, Forbes, and every major tech outlet covered it. Not because it was controversial, but because nobody else had the conviction to actuall