Technical Account Manager
Core
Technical liaison between pre-sales engineering/sales and customer technical stakeholders to enable business strategies and meet objectives.
Role type
Technical Account Manager
Builds
Technology solutions and consulting services for IT executives and organizations
Domain
IT Consulting / Enterprise Technology
Deliverable
client delivery
Required skills
Technical stakeholder management, solution assessment, requirements gathering, proposal support, implementation coordination, escalation management
Preferred skills
Relationship building with architects and engineers, presentation skills, business acumen
Technologies
Trace3 technologies
Responsibilities
Provide communication conduit between customer technical stakeholders and internal engineering team; Engage internal engineering team with new opportunities and issue resolution; Develop rapport with technical stakeholders to identify new opportunities; Expose technical stakeholders to new enhancements via presentations; Document and update sold products in major accounts; Assist account team in developing requirements and diagrams for proposals; Escalate resource or fulfillment concerns to management and engineering; Coordinate implementation with customer and internal engineering team
