Senior Solution Engineer
Core
Exciting potential customers about the NiCE software portfolio and designing solutions to meet contact center needs.
Role type
Senior Solution Engineer (Pre-Sales)
Builds
Contact center solutions for Enterprise and SMB sales teams
Domain
Contact Center Technology / Enterprise Software
Deliverable
product features
Required skills
Solution design, technical needs identification, sales support, technical sustainability evaluation, knowledge transfer, opportunity qualification
Preferred skills
Intermediate level mastery of NiCE software portfolio
Responsibilities
Proactively identifying and addressing customer technical needs and objections to drive new sales and account expansion; Actively learning and mastering the NiCE software portfolio to apply technology for customer business goals; Critically evaluating the technical sustainability of new sales opportunities and RFPs; Facilitating smooth transition from pre-sales to implementation via knowledge transfer; Protecting the company from technically problematic opportunities.