Technical Account Manager, Auth0
Core
Act as a trusted identity coach for Auth0 customers, guiding their identity strategy, security posture, and long-term vision to drive product adoption and retention.
Role type
Senior Technical Account Manager (CIAM)
Builds
Customer identity strategy, security posture, and Auth0 platform adoption for Consumer and SaaS applications.
Domain
Cybersecurity / Identity and Access Management (CIAM)
Deliverable
client delivery
Required skills
Technical Account Management, customer strategy, stakeholder management, identity protocols (OAuth, OpenID Connect, SAML), API consumption, SaaS/PaaS integration, data analysis, presentation skills
Preferred skills
IAM experience, software development lifecycle knowledge, programming language interest, whiteboarding/diagramming
Technologies
OAuth, OpenID Connect, SAML 2.0, APIs, HTTP, SaaS, PaaS, Cloud
Responsibilities
Guide customers to achieve objectives through technical guidance and best practice sharing; Build and nurture long-term relationships with technical stakeholders and C-level executives; Conduct quarterly executive meetings to recap value and roadmap progress; Monitor customer health and proactively address risks; Collaborate on strategies to increase adoption and uncover growth opportunities; Act as a product evangelist for new features and roadmaps.
Seniority
Senior, hands-on IC