Renewal Manager
Core
Manage customer contract renewals in a subscription-based environment, ensuring accurate terms and timely communication.
Role type
Renewal Manager
Builds
Customer contract renewal processes and retention outcomes
Domain
SaaS / Subscription Services
Deliverable
client delivery
Required skills
contract interpretation, CRM management, proactive customer communication, compliance coordination, process improvement, record keeping
Preferred skills
AI adoption, adaptability
Responsibilities
Review and interpret customer contracts to identify renewal dates and terms; Maintain accurate contract records in CRM systems; Proactively contact customers regarding renewal options; Respond to customer queries on contract terms and termination; Identify contract discrepancies and escalate issues; Collaborate with Legal and Finance for compliance; Contribute to process improvement initiatives.