客户策略专家 - 飞书商业化
Core
Design and execute customer lifecycle management strategies to maximize value for enterprise clients across industries, driving adoption of Lark's productivity tools.
Role type
Senior Customer Strategy Manager (To B SaaS)
Builds
Customer lifecycle management frameworks, data-driven insights, and cross-functional sales alignment mechanisms.
Domain
Enterprise SaaS / Productivity Software / To B Strategy
Deliverable
product features
Required skills
To B industry strategy, customer lifecycle management, cross-functional conflict resolution, data analysis, stakeholder alignment
Preferred skills
Experience with Lark/Feishu, CRM system optimization, risk modeling for client acquisition
Technologies
CRM systems, sales funnel analytics tools
Responsibilities
Design customer segmentation and lifecycle management frameworks; Build and optimize customer information management systems; Resolve cross-team client acquisition conflicts; Analyze customer behavior and sales data to drive strategic decisions.
Seniority
Senior, hands-on IC
