Head of Product Support- Middle East and India
Core
Executive leadership for Product Support across the Middle East and India, driving service excellence, operational maturity, and strategic evolution for enterprise software portfolios.
Role type
Senior IC Head of Product Support (Regional)
Builds
Regional service delivery operating model, organizational capability, and strategic partnerships for healthcare and enterprise software customers.
Domain
Healthcare + Enterprise Software Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Regional leadership, enterprise software support management, C-level stakeholder engagement, workforce planning, service governance, ITIL frameworks, operational analytics, change management, incident management, strategic planning
Preferred skills
Healthcare domain experience, ITIL certification, leadership training
Technologies
ITIL, automation tools, operational analytics platforms
Responsibilities
Lead regional Product Support organization across Dubai and Riyadh; champion customer-first culture and service excellence; represent the function at executive governance and strategic customer forums; shape regional strategy and influence global product priorities; manage workforce planning, performance, and succession; own service delivery operating model and governance frameworks; oversee major incident management and release readiness; drive modernization of support processes and tooling.
Seniority
Senior, hands-on IC with regional management scope