Customer Success Lead
Core
Lead a regional team of Customer Success Managers to drive adoption and growth of healthcare productivity software across primary and secondary care in the North of England.
Role type
Senior Customer Success Lead (Regional)
Builds
Accurx Scribe (AI note-taker), Total Triage (patient demand management), Self-Book (appointment scheduling), Patient Questionnaires, Accumail (staff communication)
Domain
Healthcare / NHS / Digital Health
Deliverable
product features
Required skills
People management, strategic planning, pattern recognition, commercial acumen, cross-functional collaboration, ambiguity tolerance, startup scaling experience
Preferred skills
Healthcare experience, empathy for complex systems
Technologies
Accurx Scribe, Total Triage, Self-Book, Patient Questionnaires, Accumail
Responsibilities
Coach and grow a team of three CSMs, synthesize regional insights into product strategy, manage churn and renewals for the region, define best practices for the regional model, collaborate with implementation and business development teams
Seniority
Senior, hands-on IC with team leadership
